Customer Surveys and Feedback
At DJB Labcare Ltd we endeavour to provide our customers with the highest possible quality of service and are continually looking for ways to improve it.
As an ISO 9001:2008 accredited company we follow each service visit with a simple customer survey, they are asked to rate us on our performance.
This system is automated and web-based; the summary provided on this page is collated in real time.
Customer Satisfaction Survey (Service)
All responses
63.2% Excellent30.4% Very good
6.0% Satisfactory
0.3% Unsatisfactory
0.0% Poor
Very helpful and friendly DJB Labcare staff, with much expertise. 2021-09-10
Engineer was very helpful. 2021-08-11
Always a friendly and fast service received from staff, good value for money. 2009-04-08
Excellent all round , very impressed with prompt friendly service and help .Will definitely be in touch again and recommend to others. 2011-10-21
I was very happy with the service provided including punctuality and flexibility. 2020-06-30
The response was quick efficient, and they were very knowledgeable. They were able to diagnose the issue and were extremely professional.
Would definitely recommend them again. 2021-07-20
Great service by Piers and Ryis, both knowledgeable and happy to talk over any adjustments they had made during the service visit. 2021-06-16
I am extremely pleased with the service provided by DJB LABCARE. I would like to particularly mention Ryis, as he was very knowledgeable,thorough and efficient. I was extremely happy with the maintenance and service that he carried out and would have no hesitation in recommending him to others. 2015-10-01
The customer service at DJB Labcare Ltd was fantastic! The engineer was very helpful and answered my queries in a timely manor. I would no hesitate to recommend DJB Labcare Ltd. 2021-04-20
Quick response time 2019-02-13
Telephone response time
32.9% Very good
7.0% Satisfactory
0.2% Unsatisfactory
0.2% Poor
Service team's knowledge and understanding of your requirements
31.0% Very good
3.6% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Response to your request within an acceptable time frame
29.3% Very good
4.9% Satisfactory
0.8% Unsatisfactory
0.2% Poor
Quality of the workmanship
26.2% Very good
3.0% Satisfactory
0.3% Unsatisfactory
0.0% Poor
Value for money
40.9% Very good
18.7% Satisfactory
0.5% Unsatisfactory
0.0% Poor
Help and advice from our engineers
23.2% Very good
3.3% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Overall experience of DJB Labcare Ltd
30.5% Very good
4.4% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Likelihood of recommending DJB Labcare Ltd
30.2% Very good
3.9% Satisfactory
0.0% Unsatisfactory
0.0% Poor
